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Our Policy

Cancellation policy

The First Touch FC Limited does not issue refunds on bookings.  Credit notes are issued if a minimum of 48 hours notice is given for class booking cancellation. Should you need to move a booking to an alternative class, we will do our best to accommodate you but this is subject to availability and cannot be guaranteed.

Same-day booking policy

For safety and security reasons, we are unable to accept any bookings on the day of the class; we need at least one working day’s notice for any session you wish to book. Turning up for a class without a booking will only cause disappointment for your child when they are unable to take part. Our team is available seven days a week to arrange any bookings you require.

Missing a session of a course

In case of missing a session of your course, we will do our best to accommodate a makeup session within the term of booking only. However, when that is not possible a discount voucher is issued for private lessons and birthday party bookings.

In the event of bad weather

Regardless of the unpredictable British weather, First Touch FC Limited strive to make classes available. Our coaches will always be at your session unless you are notified in advance due to health and safety reasons (severe snow, for instance). Please note that we do not offer refunds in the event of poor weather.

The First Touch FC Limited does not issue refunds on bookings. We will do our best to accommodate you should you need to move a booking to an alternative class, but this is subject to availability and cannot be guaranteed.

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